Email stuck in Lotus Notes mailbox

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flippertom
OTRS expert
Posts: 90
Joined: 16 Apr 2015, 08:42
OTRS Version?: 3.2.16

Email stuck in Lotus Notes mailbox

Post by flippertom » 31 Oct 2019, 09:03

Hello,

We are using OTRS 5.

We have configured a Lotus Notes mailbox for IMAP import of emails.
Every now and then any particular email will not get imported into OTRS and causes the process to get stuck.

Any ideas on how to go about the troubleshooting or has anyone else experienced this?

Regards,
Tom.

root
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Re: Email stuck in Lotus Notes mailbox

Post by root » 31 Oct 2019, 10:04

Hi,

Had this multiple times, all(!) of them were related to network or mail server issues. Did you checked the non otrs related logs?

- Roy
OTRS 5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Do you need professional services for the ((OTRS)) Community Edition? Check out https://www.znuny.com/

flippertom
OTRS expert
Posts: 90
Joined: 16 Apr 2015, 08:42
OTRS Version?: 3.2.16

Re: Email stuck in Lotus Notes mailbox

Post by flippertom » 31 Oct 2019, 10:44

root wrote:
31 Oct 2019, 10:04
Hi,

Had this multiple times, all(!) of them were related to network or mail server issues. Did you checked the non otrs related logs?

- Roy
Thank you for the reply. Not sure if I'm checking the correct logs. I just checked the apache logs and could not find any relevant information.

Regards,
Tom.

root
Moderator
Posts: 1839
Joined: 18 Dec 2007, 12:23
OTRS Version?: 4/5/6
Real Name: Roy Kaldung
Company: Znuny Inc.
Contact:

Re: Email stuck in Lotus Notes mailbox

Post by root » 31 Oct 2019, 11:46

Hi,

Let the postmaster/notes admin check his logs. Don't blame OTRS for everything.

- Roy
OTRS 5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Do you need professional services for the ((OTRS)) Community Edition? Check out https://www.znuny.com/

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