RS4OTRS Ticket Owner Agent For Subject and Customer User VIP add-ons

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alexus
OTRS superhero
Posts: 291
Joined: 20 Sep 2010, 16:54
OTRS Version?: ITSM 6.0.22
Real Name: Alexey Yusov
Company: Radiant System Group s.r.o
Location: Prague
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RS4OTRS Ticket Owner Agent For Subject and Customer User VIP add-ons

Post by alexus » 18 Oct 2019, 18:13

Hello everyone!

We’re glad to inform you that another two new add-ons (one free and one available for commercial use) are now available via our marketplace and there even more coming out next week! Stay tuned!

Please find the descriptions for the 2 new add-ons below:

RS4OTRS Ticket Owner Agent For Subject

Description

Add-on simplifies the overview of ticket assignments to agents

Key features:

The first name and last name of the agent are added to the "Subject" field on the "Change Owner" form when a ticket is assigned to this agent (Action = AgentTicketOwner),
The agent first name and last name is added in the format: [The default note subject - Agent Firstname Lastname].

RS4OTRS Customer User VIP

Description

Provides additional highlighting of VIP customers in TicketZoom and ticket lists.

Key features:

Adds customer status in the Customer Information widget (in the Ticketzoom)
Highlights tickets from VIP clients in tickets lists.
Alexey Yusov

Production: OTRS ITSM 6.0.22 on CentOS 7 x64 Linux with MySQL
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