Permissions to delete Config Item

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drodralv
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Joined: 26 Jul 2019, 08:25
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Permissions to delete Config Item

Post by drodralv » 09 Oct 2019, 17:27

Hello,

I would like to know which role or group is able to delete Config Items.

I have found ITSMConfigItem::Permission::Class###010-ClassGroupCheck and ITSMConfigItem::Permission::Item###010-ItemClassGroupCheck in the section "ITSM Configuration Management -> Core::ITSMConfigItem"

Is anything saved in that files?

Thanks!

root
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Re: Permissions to delete Config Item

Post by root » 09 Oct 2019, 20:53

Hi,

Check the group which is assigned to the ConfigItem class via General Catalog, rw permissions on this group should be enough to delete a CI.

- Roy
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drodralv
OTRS newbie
Posts: 19
Joined: 26 Jul 2019, 08:25
OTRS Version?: 5.0.28

Re: Permissions to delete Config Item

Post by drodralv » 28 Oct 2019, 16:17

Hi Roy,

Sorry for the delay.

So if a group has a role with rw permissions, that means that any agent part of that group will be able to delete CIs??

I did´nt understand the part of General Catalog? I´m sorry

Thank you!

root
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Posts: 1839
Joined: 18 Dec 2007, 12:23
OTRS Version?: 4/5/6
Real Name: Roy Kaldung
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Re: Permissions to delete Config Item

Post by root » 05 Nov 2019, 22:37

drodralv wrote:
28 Oct 2019, 16:17
So if a group has a role with rw permissions, that means that any agent part of that group will be able to delete CIs??
I'm talking about the group assigned to the Config Item class: Admin -> General Catalogue -> ITSM Config Item Class
2019-11-05 at 9.36 PM.png
The agent needs rw permission for this group.

- Roy
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OTRS 5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Do you need professional services for the ((OTRS)) Community Edition? Check out https://www.znuny.com/

drodralv
OTRS newbie
Posts: 19
Joined: 26 Jul 2019, 08:25
OTRS Version?: 5.0.28

Re: Permissions to delete Config Item

Post by drodralv » 08 Nov 2019, 10:43

Thank you Roy! It´s clear now! :)

Will be possible to track whether a CI was deleted? Will be saved somewhere in a log?

Thank you

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