First Response showing 0 m

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OTRS newbie
Posts: 10
Joined: 11 Jul 2016, 13:26
OTRS Version?: OTRS 5 Patch Level 1
Real Name: sathish kumar t
Company: accelfrontline ltd

First Response showing 0 m

Post by tsathishkumar » 09 Oct 2019, 14:03

Dear Team,

We using OTRS 4 and we are facing the below issue.

First response time showing 0 m.

We have configured SLA with response time and Solution time. However First response showing 0 m.

Kindly help us on this.

Sathish Kumar T
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Posts: 14592
Joined: 26 Jan 2007, 14:50
OTRS Version?: Git Master

Re: First Response showing 0 m

Post by jojo » 09 Oct 2019, 16:42

you should upgrade to version 6 first due to security issues
"Production": OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

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