Mail issue in OTRS Service

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Goncalo
OTRS newbie
Posts: 3
Joined: 08 Oct 2019, 13:56
OTRS Version?: 6.01
Real Name: Goncalo gaspar Bentoo

Mail issue in OTRS Service

Post by Goncalo » 08 Oct 2019, 19:09

I cannot send email with OTRS while the same service can receive.

During one of mine researches I encounter a command to implement via Core:

bin/otrs.Console.pl Maint::Email::MailQueue --list

because the only message: "The mail is in Queue" and the output of this command after a while was:

Killed

I have no idea of what the problem is, can someone help me?

root
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Posts: 1807
Joined: 18 Dec 2007, 12:23
OTRS Version?: 4/5/6
Real Name: Roy Kaldung
Company: Znuny Inc.
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Re: Mail issue in OTRS Service

Post by root » 08 Oct 2019, 19:14

Hi,

Does this happen suddenly or after a migration? New installation? Please provide as much information as poossible.

- Roy
OTRS 4/5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

You need professional services? Check out https://www.znuny.com/

Goncalo
OTRS newbie
Posts: 3
Joined: 08 Oct 2019, 13:56
OTRS Version?: 6.01
Real Name: Goncalo gaspar Bentoo

Re: Mail issue in OTRS Service

Post by Goncalo » 08 Oct 2019, 19:25

Is a simple new implementation with ldap authentication already and a few features enabled.

The Daemon.pl and the Cron.sh doesn´t give any problem while restarting or rebooting.

OTRS version is the 6.

I don´t know what more i can say.

Goncalo
OTRS newbie
Posts: 3
Joined: 08 Oct 2019, 13:56
OTRS Version?: 6.01
Real Name: Goncalo gaspar Bentoo

Re: Mail issue in OTRS Service

Post by Goncalo » 08 Oct 2019, 19:26

By the way is a suddenly problem.

root
Moderator
Posts: 1807
Joined: 18 Dec 2007, 12:23
OTRS Version?: 4/5/6
Real Name: Roy Kaldung
Company: Znuny Inc.
Contact:

Re: Mail issue in OTRS Service

Post by root » 08 Oct 2019, 20:17

Goncalo wrote:
08 Oct 2019, 19:26
By the way is a suddenly problem.
Then you should first check what changed outside OTRS, e.g. in the e-mail infrastructure.

- Roy
OTRS 4/5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

You need professional services? Check out https://www.znuny.com/

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