How can I disable autocomplete in from/cc in ticket compose?

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tecsens
OTRS newbie
Posts: 2
Joined: 07 Oct 2019, 17:01
OTRS Version?: 4.0.1
Real Name: Adrián Delgado
Company: Tecsens

How can I disable autocomplete in from/cc in ticket compose?

Post by tecsens » 08 Oct 2019, 09:27

Hello,

Right now we need to give access to one of our partners to our OTRS so we created a new agent. The thing is that we need them to see nothing about our clients. The possibility of permits is not very wide so we disabled "Client" in the menu bar. The problem is when you want to reply a ticket with that agent because all of our clients are shown in the drop down list, ¿How can we disable that autocomplete?

Best regards,

root
Moderator
Posts: 1807
Joined: 18 Dec 2007, 12:23
OTRS Version?: 4/5/6
Real Name: Roy Kaldung
Company: Znuny Inc.
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Re: How can I disable autocomplete in from/cc in ticket compose?

Post by root » 08 Oct 2019, 11:14

Hi,

AFAIK you can't just disable this feature. The only working solution for this I know is using a feature add-on, none of them is available for free.

- Roy
OTRS 4/5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

You need professional services? Check out https://www.znuny.com/

tecsens
OTRS newbie
Posts: 2
Joined: 07 Oct 2019, 17:01
OTRS Version?: 4.0.1
Real Name: Adrián Delgado
Company: Tecsens

Re: How can I disable autocomplete in from/cc in ticket compose?

Post by tecsens » 08 Oct 2019, 13:07

root wrote:
08 Oct 2019, 11:14
Hi,

AFAIK you can't just disable this feature. The only working solution for this I know is using a feature add-on, none of them is available for free.

- Roy
Thank you so much for your reply.

Please, can you explain me what add-on we need to use for this? its ok if we have to pay for it.

Regards,

root
Moderator
Posts: 1807
Joined: 18 Dec 2007, 12:23
OTRS Version?: 4/5/6
Real Name: Roy Kaldung
Company: Znuny Inc.
Contact:

Re: How can I disable autocomplete in from/cc in ticket compose?

Post by root » 08 Oct 2019, 13:24

Hi Adrián,

I'll send you a pm.

- Roy
OTRS 4/5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

You need professional services? Check out https://www.znuny.com/

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