How customer user information is updated from Active Directory?

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drodralv
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How customer user information is updated from Active Directory?

Post by drodralv » 07 Oct 2019, 16:19

Hi,

Do you guys know where is set the time that is refreshed the customers information from Active Directory?

I see something like this:

# cache time to live in sec. - cache any ldap queries
CacheTTL => 60 * 60 * 24,

But not sure if it is what i´m looking for. Any tracking log file where i could see the exactly time that is connecting to the directory?

Thanks a lot

jojo
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Re: How customer user information is updated from Active Directory?

Post by jojo » 07 Oct 2019, 18:16

connection is done when data is not in the cache to show data. So it is more or less a live connection. No data is copied to OTRS database
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drodralv
OTRS newbie
Posts: 12
Joined: 26 Jul 2019, 08:25
OTRS Version?: 5.0.28

Re: How customer user information is updated from Active Directory?

Post by drodralv » 08 Oct 2019, 08:45

Hi,

Thank you for your reply.

So imagine that the job position for that person has changed. When will be that visible in OTRS? I have received information that the changes are updated in OTRS within minutes...hours... but i could not find where is that set up.

Any ideas?

Thank you.

David

jojo
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Re: How customer user information is updated from Active Directory?

Post by jojo » 08 Oct 2019, 09:58

it will show up when the cache is updated, so if you configure 24h for the cache you have to wait a day
"Production": OTRS™ 7, STORM powered by OTRS
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drodralv
OTRS newbie
Posts: 12
Joined: 26 Jul 2019, 08:25
OTRS Version?: 5.0.28

Re: How customer user information is updated from Active Directory?

Post by drodralv » 08 Oct 2019, 10:14

It was finally updated, correct.
If that cache will be refreshed every 24 hours, will be possible to know at what exactly time?

Thank you

jojo
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Re: How customer user information is updated from Active Directory?

Post by jojo » 08 Oct 2019, 10:42

each query has its own cache, so it will be updated when the specific cache is older than 24 hours and a new query is performed
"Production": OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
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