Web Services in Community version

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drodralv
OTRS newbie
Posts: 12
Joined: 26 Jul 2019, 08:25
OTRS Version?: 5.0.28

Web Services in Community version

Post by drodralv » 07 Oct 2019, 10:18

Hi everybody,

We have right now OTRS 5.0.38 and would like to upgrade to Community 6.

I would like to ask if we would be able to use the same features we have right now or will be any option of using Community + some additional addon.
Otherwise, should we have to pay for licensed OTRS 6/7? We are specially interested in using Web Services integrations.

My current installation contains:

GeneralCatalog
ImportExport
ITSMChangeManagement
ITSMConfigurationManagement
ITSMCore
ITSMIncidentProblemManagement
ITSMServiceLevelManagement
OTRSAdminTypeServices
OTRSCacheMemcachedFast
OTRSCICustomSearch
OTRSDashboardNewsWidget
OTRSDynamicFieldConfigItem
OTRSGenericInterfaceInvokerEventFilter
OTRSGenericInterfaceInvokerTicket
OTRSHideShowDynamicFields
OTRSMasterSlave
OTRSTicketWorkflow

And i see that Community provides this:

OTRS::ITSM Module Stable Releases (Community) ((OTRS)) Community Edition Features Stable Releases
Bundle FAQ Feature
General Catalog Survey Feature
Change Management Module TimeAccounting Feature
Configuration Management Module SystemMonitoring Feature
Core MasterSlave Feature
Incident Problem Management Module CloneDB Feature
Service Level Management Module
Import/Export

jojo
Moderator
Posts: 14592
Joined: 26 Jan 2007, 14:50
OTRS Version?: Git Master
Contact:

Re: Web Services in Community version

Post by jojo » 07 Oct 2019, 10:27

If you upgrade without a contract you will loose:

OTRSAdminTypeServices
OTRSCacheMemcachedFast
OTRSCICustomSearch
OTRSDashboardNewsWidget
OTRSDynamicFieldConfigItem
OTRSGenericInterfaceInvokerEventFilter
OTRSGenericInterfaceInvokerTicket
OTRSHideShowDynamicFields
OTRSTicketWorkflow

So please contact sales@otrs.com for further details, if you upgrade to OTRS 7 you will not loose functionality
"Production": OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com :: Share your ideas

drodralv
OTRS newbie
Posts: 12
Joined: 26 Jul 2019, 08:25
OTRS Version?: 5.0.28

Re: Web Services in Community version

Post by drodralv » 07 Oct 2019, 10:45

Thank you for your answer.

Will be possible to pay only for some additional features to the Community edition?
Last edited by drodralv on 08 Oct 2019, 08:59, edited 1 time in total.

jojo
Moderator
Posts: 14592
Joined: 26 Jan 2007, 14:50
OTRS Version?: Git Master
Contact:

Re: Web Services in Community version

Post by jojo » 07 Oct 2019, 11:04

No
"Production": OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com :: Share your ideas

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