6.0.19 => EscalationIndexRebuild error

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OTRS wizard
Posts: 196
Joined: 02 Dec 2010, 16:53
OTRS Version?: 6.0.12
Real Name: Marc
Company: National Jewish Health
Location: Denver, CO

6.0.19 => EscalationIndexRebuild error

Post by kruegerM » 13 Sep 2019, 23:00

Trying to rebuild the Escalation Index. Ran bin/otrs.Console.pl Maint::Ticket::EscalationIndexRebuild as otrs and started receiving numerous errors all regarding: Message: Table 'otrs.article_type' doesn't exist.

Scary thought - but have I lost a table somewhere??

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Posts: 242
Joined: 15 Dec 2016, 15:13
OTRS Version?: 3.x - 6.0.x
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Re: 6.0.19 => EscalationIndexRebuild error

Post by zzz » 16 Sep 2019, 13:26

Hello Marc,

The 'article_type' table does not exist in OTRS 6 anymore. Might be some old code, that somehow got stuck on your system. Maybe you forgot some update steps or have some old custom code in it.

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