Sort the tickets by priority in the main panel (Dashboard).

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gusmaer
OTRS newbie
Posts: 7
Joined: 24 Apr 2018, 20:44
OTRS Version?: 5.0.26

Sort the tickets by priority in the main panel (Dashboard).

Post by gusmaer » 13 Sep 2019, 18:01

Hello, we are needing to make the Open and New tickets shown in the main window sorted from higher priority to lower priority.

We were seeing some application settings and we failed to get the tickets ordered.

Thank you in advance for the help.

Regards

zzz
OTRS superhero
Posts: 242
Joined: 15 Dec 2016, 15:13
OTRS Version?: 3.x - 6.0.x
Real Name: Emin
Company: Efflux GmbH
Contact:

Re: Sort the tickets by priority in the main panel (Dashboard).

Post by zzz » 13 Sep 2019, 18:14

Hello,

The sorting can be changing in the system configuration under 'DashboardBackend###0130-TicketOpen' by changing 'Attributes' from 'StateType=open;' to 'StateType=open;SortBy=Priority;OrderBy=Down;'.

The same goes for every other dashboard widget. Search for configs that start with 'DashboardBackend###' (just don't change the 'StateType' from the default).

Best regards
Emin
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