Debian 10 buster - mail problem

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firebolt
OTRS newbie
Posts: 47
Joined: 21 Sep 2012, 07:55
OTRS Version?: 5.0.10
Real Name: Игорь (Igor)

Debian 10 buster - mail problem

Post by firebolt » 16 Aug 2019, 06:23

Hello!
We have a mail fetching problem after upgrading server's OS from Debian 9 to Debian 10. Tried to make a fresh install of OTRS and Debian 10 and got the same problem. No matter what protocol to use. But when using POP3S (like it works on Debian 9), the error message is:

Code: Select all

Backend ERROR: OTRS-CGI-45 Perl: 5.28.1 OS: linux Time: Fri Aug 16 03:51:22 2019

 Message: CommunicationLog(ID:2,AccountType:-,AccountID:-,Direction:Incoming,Transport:Email,ObjectLogType:Connection,ObjectLogID:2)::Kernel::System::MailAccount::POP3 => POP3S: Can't connect to mail_server_name

 RemoteAddress: 172.18.77.0
 RequestURI: /otrs/index.pl?Action=AdminMailAccount;Subaction=Run;ID=1;ChallengeToken=5i9S7JhfNUMg6Z0cibtNVXz1Yv72swmr;

 Traceback (589): 
   Module: Kernel::System::CommunicationLog::_LogError Line: 538
   Module: Kernel::System::CommunicationLog::ObjectLog Line: 306
   Module: Kernel::System::MailAccount::POP3::Fetch Line: 202
   Module: Kernel::System::MailAccount::MailAccountFetch Line: 566
   Module: Kernel::Modules::AdminMailAccount::Run Line: 80
   Module: Kernel::System::Web::InterfaceAgent::Run Line: 1116
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 38
   Module: (eval) (v1.99) Line: 207
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
   Module: ModPerl::Registry::handler (v1.99) Line: 32
When using IMAP, it says "Done" without error but no new ticked created and the mails are on the same place in Inbox.

So what is the new feature in Debian buster prevents OTRS to fetch mails? Hope somebody already solved such problem on his installation and can help.

OTRS Version is 6.0.20.
OTRS 6.0.20, Debian GNU/Linux 9 stretch

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