Agent Owner Update Notification

Moderator: crythias

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OTRS newbie
Posts: 6
Joined: 28 Mar 2019, 12:44
OTRS Version?: 6.0.19
Real Name: Milen

Agent Owner Update Notification

Post by splicelid » 15 Aug 2019, 10:03

Hi, as an agent when I pick up a ticket, I do not receive an email notification, but all other agents receive an email notification. Is there a way to change this so that I, as the ticket-owning agent, receive an email notification?

OTRS 6.0.19

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