Filter for State instead of StateType for CustomerTicketOverview

Moderator: crythias

Post Reply
tim78
OTRS wizard
Posts: 107
Joined: 27 Feb 2014, 10:14
OTRS Version?: diverse
Real Name: Tim

Filter for State instead of StateType for CustomerTicketOverview

Post by tim78 » 09 Aug 2019, 16:32

Hello,

is it somehow possible to add another filter which includes the ticketState instead of statetype for the CustomerTicketOverview?
I know how to add another filter for statetype (for example "new") but if i change statetype to state, it won't work.

Example:

Filter for statetype open shows also tickets in state "in work" but i would like to add an extra filter whichs shows only the tickets which are "in work".
Grüße
Tim

aktuell im Einsatz: hauptsächlich OTRS 5.0.34 auf Debian mit ein paar Erweiterungen.

Post Reply