Customer.pl restricting access to Company Tickets

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feldkirch
OTRS newbie
Posts: 4
Joined: 10 Nov 2015, 22:42
OTRS Version?: 5.0.1
Real Name: Michael Mathis
Company: Stadt Feldkirch

Customer.pl restricting access to Company Tickets

Post by feldkirch » 09 Aug 2019, 15:16

Hallo,

I'd like to restrict the access to company tickets to a group of managers as described in
viewtopic.php?t=7531

When I enable the config setting CustomerFrontend::Module###CustomerTicketOverView in Frontend::Customer::ModuleRegistration the customer user also looses the access to his own tickets. I don't have any setting to aply this only to company tickets.

Thanks
Michael

renegad
OTRS newbie
Posts: 2
Joined: 18 Aug 2019, 11:56
OTRS Version?: 3.1.9
Real Name: nabuila hayet
Company: bishal

Re: Customer.pl restricting access to Company Tickets

Post by renegad » 18 Aug 2019, 16:52

We are waiting for this feature so that we can use the Customer Portal with our customers. We have a Knowledgebase ready to go. Need ability to restrict portal access to paid customers and to de-activate contacts as needed. .

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