Assign old tickets to customer user

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OTRS newbie
Posts: 12
Joined: 19 Apr 2018, 13:43
OTRS Version?: 3.1.21
Real Name: Rolf-Arne Schulze
Company: NiSec

Assign old tickets to customer user

Post by raskall » 09 Aug 2019, 09:07

We have been using mail as communication channel with customers. So we do not have many customer users in OTRS. Now we have a customer that wants to use the web-interface and they want their old email-tickets assigned to their newly created customer users. The customer user is created with another mail address then the historic tickets.

Is there a way to assign old tickets to newly created customer users?

Posts: 1891
Joined: 18 Dec 2007, 12:23
OTRS Version?: 4/5/6
Real Name: Roy Kaldung
Company: Znuny Inc.

Re: Assign old tickets to customer user

Post by root » 09 Aug 2019, 10:15


Anything against a GenericAgent?

- Roy
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