We have been using mail as communication channel with customers. So we do not have many customer users in OTRS. Now we have a customer that wants to use the web-interface and they want their old email-tickets assigned to their newly created customer users. The customer user is created with another mail address then the historic tickets.
Is there a way to assign old tickets to newly created customer users?
Assign old tickets to customer user
Moderator: crythias
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- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
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Re: Assign old tickets to customer user
Hi,
Anything against a GenericAgent?
- Roy
Anything against a GenericAgent?
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?