No option to enable service in CustomerTicketOverview

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JHS
OTRS newbie
Posts: 22
Joined: 13 Oct 2016, 11:22
OTRS Version?: 6 PL 4

No option to enable service in CustomerTicketOverview

Post by JHS » 08 Aug 2019, 17:37

Hello guys

I was looking in sysconfig for an option to enable services as column in the CustomerTicketOverview, but I don't see any options to enable this. Which I find strange.
2019-08-08 17_36_55.png
I found that queue's are more for internal use and services for customers (and internal), but we only have the option to show queue's as a column in CustomerTicketOverview instead of services.

Is there an option to enable this that I am overlooking?
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JHS
OTRS newbie
Posts: 22
Joined: 13 Oct 2016, 11:22
OTRS Version?: 6 PL 4

Re: No option to enable service in CustomerTicketOverview

Post by JHS » 08 Aug 2019, 17:43

Other values like ticket type, priority are also no option to enable as a column in the CustomerTicketOverview screen

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