[Fixed] ITSM CMDB Internal Server Error while creating New Object

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DannyJoe
OTRS newbie
Posts: 3
Joined: 14 Jun 2019, 17:47
OTRS Version?: community
Real Name: Danny

[Fixed] ITSM CMDB Internal Server Error while creating New Object

Post by DannyJoe » 12 Jul 2019, 11:01

Hello,

when we are creating a New object in CMDB we are getting a "Internal Server Error".
Sometimes the object is created, even if the error occurs.

Apache Error Log shows:
[Fri Jul 12 10:48:59.134410 2019] [:error] [pid 38048] Can't use an undefined value as a HASH reference at /opt/otrs/Kernel/System/ITSMConfigItem.pm line 1661.\n

We are using OTRS 6.0.17 with ITSM 6.0.17.
I have tried to update to the newest version, but the error still exists.

Can anyone explain what this "undefined HASH" is?
Or maybe how to fix the problem?

Thank You
Last edited by DannyJoe on 12 Jul 2019, 11:27, edited 1 time in total.

DannyJoe
OTRS newbie
Posts: 3
Joined: 14 Jun 2019, 17:47
OTRS Version?: community
Real Name: Danny

Re: ITSM CMDB Internal Server Error while creating New Object

Post by DannyJoe » 12 Jul 2019, 11:26

Hello,

i fixed my own problem.

Someone disabled an item in "GeneralCatalog" which was needed.

Thank you

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