Disable "reply" button at Customer Portal

Moderator: crythias

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OTRS newbie
Posts: 3
Joined: 08 Nov 2018, 22:17
OTRS Version?: 6.0.11
Real Name: Alexandr Ulyannov
Company: AveiT

Disable "reply" button at Customer Portal

Post by iacsvrn » 12 Jul 2019, 08:11

I need to disable "Reply" button at Customer Portal, when it Process ticket.

People say that this can only be done through source code. Is it so?

Posts: 1851
Joined: 18 Dec 2007, 12:23
OTRS Version?: 4/5/6
Real Name: Roy Kaldung
Company: Znuny Inc.

Re: Disable "reply" button at Customer Portal

Post by root » 22 Jul 2019, 22:44


Check the file Kernel/Output/HTML/Templates/Standard/CustomerTicketZoom.tt
And don't forget to use the Custom folder (Custom/Kernel/Output/HTML/Templates/Standard/CustomerTicketZoom.tt).

- Roy
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