how to change the password of the customer of an external DB

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mah
OTRS newbie
Posts: 7
Joined: 04 Jun 2019, 11:35
OTRS Version?: OTRS 6

how to change the password of the customer of an external DB

Post by mah » 11 Jul 2019, 10:23

Hello everybody,

I have two problems with OTRS customer external DB.
1) Although I can see the list of the customers in the "customer user administration ", I can not switch between two DBs. I see simply a list of both DBs, and I don't see the name of the external DB in the list of DBs too.

2) How can I configure the OTRS in order to let the customers of an external DB change their password themselves?

Thank you in advance.

mah
OTRS newbie
Posts: 7
Joined: 04 Jun 2019, 11:35
OTRS Version?: OTRS 6

Re: how to change the password of the customer of an external DB

Post by mah » 11 Jul 2019, 12:08

Now I know how can I let the customer change his password:
simply add the following line to the Config.pm:
ReadOnly => 0,

but still, I don't know how can I make the OTRS show the name of external DBs in the list of database backend and let me switch between two DBs :?: :?: :!: :!:

any help?
Thank you in advance.
mah wrote:
11 Jul 2019, 10:23
Hello everybody,

I have two problems with OTRS customer external DB.
1) Although I can see the list of the customers in the "customer user administration ", I can not switch between two DBs. I see simply a list of both DBs, and I don't see the name of the external DB in the list of DBs too.

2) How can I configure the OTRS in order to let the customers of an external DB change their password themselves?

Thank you in advance.

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