Add cc to Webform

Moderator: crythias

Post Reply
pidilandia
OTRS newbie
Posts: 20
Joined: 19 Sep 2017, 11:48
OTRS Version?: 5.0.16

Add cc to Webform

Post by pidilandia » 03 Jul 2019, 12:58

Hi,
I use otrs 5.
I have a web form where colleagues open the tickets to me.
I would like to insert in the web form the possibility that colleagues can insert an email address in cc.
I need this to let colleagues know that a ticket on a certain topic has already been opened.
Do you think it's possible? How can it be done?
Or do you have any other suggestions?

Many thanks in advance

PP

root
Moderator
Posts: 1851
Joined: 18 Dec 2007, 12:23
OTRS Version?: 4/5/6
Real Name: Roy Kaldung
Company: Znuny Inc.
Contact:

Re: Add cc to Webform

Post by root » 03 Jul 2019, 13:45

Hi,

If this web form from OTRS? Then it probably needs custom development.

- Roy
OTRS 5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Do you need professional services for the ((OTRS)) Community Edition? Check out https://www.znuny.com/

takeno
OTRS newbie
Posts: 17
Joined: 06 Sep 2017, 14:33
OTRS Version?: OTRS6
Location: Kanagawa,Japan

Re: Add cc to Webform

Post by takeno » 13 Jul 2019, 08:38

I suggest creating a Dynamic_Field which will be input an email address, and adding ticket notifications.

https://doc.otrs.com/doc/manual/admin/5 ... ifications
I hope that 'Additional recipient email addresses' meets your needs.
OTRS 6.0.19, CentOS 7, postgreSQL 9.2.4

renegad
OTRS newbie
Posts: 2
Joined: 18 Aug 2019, 11:56
OTRS Version?: 3.1.9
Real Name: nabuila hayet
Company: bishal

Re: Add cc to Webform

Post by renegad » 18 Aug 2019, 16:51

This fixes a few minor bugs in the last patch, and adds a test that steps through the email creation process. Next up, testing email creation after a form submission.

Post Reply