Add cc to Webform

Moderator: crythias

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pidilandia
OTRS newbie
Posts: 20
Joined: 19 Sep 2017, 11:48
OTRS Version?: 5.0.16

Add cc to Webform

Post by pidilandia » 03 Jul 2019, 12:58

Hi,
I use otrs 5.
I have a web form where colleagues open the tickets to me.
I would like to insert in the web form the possibility that colleagues can insert an email address in cc.
I need this to let colleagues know that a ticket on a certain topic has already been opened.
Do you think it's possible? How can it be done?
Or do you have any other suggestions?

Many thanks in advance

PP

root
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Posts: 1622
Joined: 18 Dec 2007, 12:23
OTRS Version?: 4/5/6
Real Name: Roy Kaldung
Company: Znuny Inc.
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Re: Add cc to Webform

Post by root » 03 Jul 2019, 13:45

Hi,

If this web form from OTRS? Then it probably needs custom development.

- Roy
OTRS 4/5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

You need professional services? Check out https://www.znuny.com/

takeno
OTRS newbie
Posts: 17
Joined: 06 Sep 2017, 14:33
OTRS Version?: OTRS6
Location: Kanagawa,Japan

Re: Add cc to Webform

Post by takeno » 13 Jul 2019, 08:38

I suggest creating a Dynamic_Field which will be input an email address, and adding ticket notifications.

https://doc.otrs.com/doc/manual/admin/5 ... ifications
I hope that 'Additional recipient email addresses' meets your needs.
OTRS 6.0.19, CentOS 7, postgreSQL 9.2.4

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