Hide services depending on the queues

Moderator: crythias

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evillegas
OTRS newbie
Posts: 31
Joined: 16 Aug 2018, 01:01
OTRS Version?: 6.0.10
Real Name: Edu

Hide services depending on the queues

Post by evillegas » 14 Jun 2019, 01:05

Is it possible to hide some services in the agents portal?
Image

I want this queue only can see the "Servicios ISIL ADM" service and the others are hidden. It's possible?

root
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Posts: 1567
Joined: 18 Dec 2007, 12:23
OTRS Version?: 4/5/6
Real Name: Roy Kaldung
Company: Znuny Inc.
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Re: Hide services depending on the queues

Post by root » 14 Jun 2019, 06:24

Hi,

Use ACLs for this.

- Roy
OTRS 4/5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

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