accessing templates in reply to note

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AmitP
OTRS newbie
Posts: 32
Joined: 29 May 2019, 10:01
OTRS Version?: otrs6
Real Name: Amit

accessing templates in reply to note

Post by AmitP » 13 Jun 2019, 17:43

Hi,
I am unable to access templates i created in templates. how can i access them when replying to customer as agent. I click on reply to note, but i dont know option to view templates.

Please help

Thanks

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