RESOLVED - 6.0.19 => Link via Generic Interface?

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kruegerM
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RESOLVED - 6.0.19 => Link via Generic Interface?

Post by kruegerM » 12 Jun 2019, 18:15

We have some tickets that, when received, have to be split into 3-5 additional tickets for different teams, based on field data. I cannot find anything in documentation on linking using the Generic Interface. The only forum note I found is from 2017 and states you have to have the OTRS Business Solution (TM) for Generic Interface link operations.

Are link operations only available thru the Business Solution? If not, can someone point me towards how this is done??

Thanks!

M
Last edited by kruegerM on 13 Jun 2019, 15:21, edited 1 time in total.

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Re: 6.0.19 => Link via Generic Interface?

Post by jojo » 12 Jun 2019, 20:14

Linking via Webservices is possible in the commercial version
"Production": OTRS™ 6, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) git Master

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root
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Re: 6.0.19 => Link via Generic Interface?

Post by root » 12 Jun 2019, 20:36

Hi,

Which objects do you want to link? Just tickets?

- Roy
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kruegerM
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Re: 6.0.19 => Link via Generic Interface?

Post by kruegerM » 12 Jun 2019, 20:50

Yes, just tickets.

I can find TicketSlaveLinkAdd, TicketSlaveLinkDelete, and TicketMasterLinkDelete for actions in Generic Interface, but not TicketNormalLinkAdd or just TicketLinkAdd ...

M

root
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Re: 6.0.19 => Link via Generic Interface?

Post by root » 12 Jun 2019, 23:40

Hi,

Where Did you see these actions?

- Roy
OTRS 4/5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

You need professional services? Check out https://www.znuny.com/

kruegerM
OTRS wizard
Posts: 191
Joined: 02 Dec 2010, 16:53
OTRS Version?: 6.0.12
Real Name: Marc
Company: National Jewish Health
Location: Denver, CO

RESOLVED Re: 6.0.19 => Link via Generic Interface?

Post by kruegerM » 13 Jun 2019, 14:44

ooops - once again I miss info
OTRS 6.0 Admin Manual
Web Service Configuration
-- Possible values for ticket events
wrong...
-----------------------------------
So, I'm back at ground zero. - Thanks all who replied!!

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