HTML Tags in OTRS_CUSTOMER_BODY

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raskall
OTRS newbie
Posts: 11
Joined: 19 Apr 2018, 13:43
OTRS Version?: 3.1.21
Real Name: Rolf-Arne Schulze
Company: NiSec

HTML Tags in OTRS_CUSTOMER_BODY

Post by raskall » 14 Jan 2019, 11:58

Hi

I have tried to search, but cannot find a solution. In the Auto-reply template I have added <OTRS_CUSTOMER_BODY[10]> to quote the first 10 lines of the original customer email in the auto-reply back to the customer. The quote is sent as html tags.

Running on OTRS Free 6.0.10. Old system that has been upgraded from 3.x, so it might be some old "fun" causing this. But I cannot find it. :)

Can anyone help?

Image

raskall
OTRS newbie
Posts: 11
Joined: 19 Apr 2018, 13:43
OTRS Version?: 3.1.21
Real Name: Rolf-Arne Schulze
Company: NiSec

Re: HTML Tags in OTRS_CUSTOMER_BODY

Post by raskall » 14 Jan 2019, 13:43

Additional discoveries:

It seems this behaviour is only with mail from Exchange/Outlook. HTML mail from Gmail works just fine.

jojo
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Re: HTML Tags in OTRS_CUSTOMER_BODY

Post by jojo » 14 Jan 2019, 15:05

The HTML creted by Outlook (word as editor) is not valid.
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