Show dynamic field when empty

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flippertom
OTRS expert
Posts: 67
Joined: 16 Apr 2015, 08:42
OTRS Version?: 3.2.16

Show dynamic field when empty

Post by flippertom » 14 Jan 2019, 11:29

Hello,

We are using OTRS 6.
Is it possible to display a customized dynamic field on the ticket zoom page even when it is not set (show the field header and empty value or maybe something like NA as the value).
I'm not able to set a default value for the dynamic field from the dynamic field edit page.


Regards,
Tom.

skullz
OTRS wizard
Posts: 152
Joined: 24 Feb 2012, 03:58
OTRS Version?: OTRS 6

Re: Show dynamic field when empty

Post by skullz » 15 Jan 2019, 09:34

to set default value,

Do check

- Ticket::EventModulePost###9600-TicketDynamicFieldDefault
- Ticket::TicketDynamicFieldDefault

or use Generic Agent instead (TicketCreate event)

good luck

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