Hide Dynamic Field before select Queue

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Lucav06
OTRS newbie
Posts: 2
Joined: 07 Jan 2019, 11:50
OTRS Version?: OTRS 6

Hide Dynamic Field before select Queue

Post by Lucav06 » 07 Jan 2019, 12:34

Hi,

in OTRS 6 I configured different Dynamic Field per queue. When the customer create NewTicket, i can show/hide these Dynamic Field by select specific queue.

But, in the Customer Interface, when i press the button Ticket -> New Ticket, the interface show me ALL the possible Dynamic Field.
I want to hide by default ALL dynamic field, before selecting the queue.

How can i do this? Thanks!

RStraub
OTRS guru
Posts: 2062
Joined: 13 Mar 2014, 09:16
OTRS Version?: 5.0.14
Real Name: Rolf Straub

Re: Hide Dynamic Field before select Queue

Post by RStraub » 07 Jan 2019, 12:40

I think you can solve this with process tickets, or a customization on the template file, namely JavaScript which hides/shows dynamic fields based on the queue selection.
Currently using: OTRS 5.0.14 -- MariaDB -- Ubuntu 16 LTS

wurzel
OTRS guru
Posts: 2567
Joined: 08 Jul 2010, 22:25
OTRS Version?: 6.0.x

Re: Hide Dynamic Field before select Queue

Post by wurzel » 07 Jan 2019, 14:04

Hi,

without code changes (check the forum here) or additional (commercial) add ons the ((OTRS)) Community Edition can not hide fields dynamically.

Florian
    ((OTRS)) Community Edition 6.0.x, LAMP LIVE auf Debian 9
    OTRS 7 SILVER

    -- Ich beantworte keine Forums-Fragen PN - No PN please

    I won't answer to unfriendly users any more. A greeting and regards are just polite.

    Lucav06
    OTRS newbie
    Posts: 2
    Joined: 07 Jan 2019, 11:50
    OTRS Version?: OTRS 6

    Re: Hide Dynamic Field before select Queue

    Post by Lucav06 » 07 Jan 2019, 14:55

    wurzel wrote:
    07 Jan 2019, 14:04
    Hi,

    without code changes (check the forum here) or additional (commercial) add ons the ((OTRS)) Community Edition can not hide fields dynamically.

    Florian
    I have the HideDynamicField addon.
    https://github.com/reneeb/otrs-HideDynamicFields

    With this addon, i can show/hide dynamic field per queue (HideDynamicFields::Filter###Dest) in the new ticket interface.

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