It is possible to create two different autoresponse for each email account, for new created tickets?

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evillegas
OTRS newbie
Posts: 31
Joined: 16 Aug 2018, 01:01
OTRS Version?: 6.0.10
Real Name: Edu

It is possible to create two different autoresponse for each email account, for new created tickets?

Post by evillegas » 03 Jan 2019, 16:52

I registered two mail accounts in OTRS, one is support@test.com and the other is operation@test.com, they are 2 different areas in my company, both receive tickets by mail, I had previously set up an autoresponse for new created tickets with the support signature , now I want to create another autoresponse but with the signature of operation but I can not find where I define which email account the autoresponse belongs to, how could I make each email have a definite autoresponse?

Sorry my english is not good!

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