Adding or Replace a field in Ticket Information Panel

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rzima
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Posts: 23
Joined: 04 Aug 2016, 08:37
OTRS Version?: 6.0.13
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Adding or Replace a field in Ticket Information Panel

Post by rzima » 02 Jan 2019, 14:44

Hi :?
Do you know any way to add or replace a field in the ticket information widget?
I would like to change or add a field: Escalation time in business hours?
I can not find this in sysconfig.
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