Integrate OTRS into our business application

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lperdereau
OTRS newbie
Posts: 7
Joined: 12 Dec 2018, 13:23
OTRS Version?: 6.0.5
Real Name: Louis

Integrate OTRS into our business application

Post by lperdereau » 31 Dec 2018, 10:56

Hi,

I'm quite new, my company ask me to found an appllication Open source for ticket management. I knew OTRS by name, i install it to test first impression. Currently I'm asking how i can integrate OTRS in our buisness application in PHP, can I use webservice to create Agents, Customer from our web site such as I can create ticket with webservice exemple ?

Best Regards,
Louis PERDEREAU

Wolfgangf
OTRS guru
Posts: 1024
Joined: 13 Apr 2009, 12:26
OTRS Version?: 6.0.13
Real Name: Wolfgang Fürtbauer
Company: PBS Logitek GmbH
Location: Pinsdorf

Re: Integrate OTRS into our business application

Post by Wolfgangf » 31 Dec 2018, 12:02

you should have a look at http://doc.otrs.com -> OTRS API Reference
Produktiv:
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting

lperdereau
OTRS newbie
Posts: 7
Joined: 12 Dec 2018, 13:23
OTRS Version?: 6.0.5
Real Name: Louis

Re: Integrate OTRS into our business application

Post by lperdereau » 31 Dec 2018, 12:25

Wolfgangf wrote:
31 Dec 2018, 12:02
you should have a look at http://doc.otrs.com -> OTRS API Reference
I'm looking this documentation to understood arch. of OTRS but I don't know if I have to create Operation in GenericInterface to create WebService like Ticket (i few lost :? )

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