Lost Admin access

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mmaga
OTRS newbie
Posts: 5
Joined: 04 Dec 2018, 17:18
OTRS Version?: Version 6
Real Name: Manuel Magalhaes
Company: Score Consulting

Lost Admin access

Post by mmaga » 07 Dec 2018, 18:37

Hi guys, new to the community, first post!

I am trying to set up OTRS in my company but just got myself into a new problem.

Instead of having the Agents-groups relations i tried to set up Agents-Roles relations. All was good but accidentally just deleted my Admins Access, so right now can't access to the Admins tab. Is there a way i can restore my admins access?

All the best,

Manuel

alexus
OTRS superhero
Posts: 275
Joined: 20 Sep 2010, 16:54
OTRS Version?: ITSM 5.0.14
Real Name: Alexey Yusov
Company: Radiant System
Location: Prague
Contact:

Re: Lost Admin access

Post by alexus » 07 Dec 2018, 18:44

Hi!
You can try this command via console:

Code: Select all

sudo -u otrs /opt/otrs/bin/otrs.Console.pl Admin::User::Add
Alexey Yusov

Production: OTRS ITSM 5.0.14 on CentOS 7 x64 Linux with MySQL 5.7
Tested: OTRS ITSM 5.0.14
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mmaga
OTRS newbie
Posts: 5
Joined: 04 Dec 2018, 17:18
OTRS Version?: Version 6
Real Name: Manuel Magalhaes
Company: Score Consulting

Re: Lost Admin access

Post by mmaga » 07 Dec 2018, 18:50

Alexus, already got it!! thank you for your prompt reply! :D

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