Change labels for Criticality, Priority, Impact

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Ytigiev
OTRS newbie
Posts: 2
Joined: 03 Dec 2018, 13:37
OTRS Version?: 6.0.14

Change labels for Criticality, Priority, Impact

Post by Ytigiev » 03 Dec 2018, 13:51

Hello,

I want to change labels for Criticality, Priority, Impact. I should change 1 Very low, 2 Low, 3 Normal, 4 High, 5 Very High on the 5 Very low, 4 Low, 3 Normal, 2 High, 1 Very High

How can I change labels?

wurzel
OTRS guru
Posts: 2548
Joined: 08 Jul 2010, 22:25
OTRS Version?: 6.0.x

Re: Change labels for Criticality, Priority, Impact

Post by wurzel » 03 Dec 2018, 22:00

Hi,

Check Admin > Priorities
and Dynamic Fields Impact + Criticality
Or check GeneralCatalog


Depends on the version you are using.

and please, check the docs at doc.otrs.org everything is there

Florian
    ((OTRS)) Community Edition 6.0.x, LAMP LIVE auf Debian 9
    OTRS 7 SILVER

    -- Ich beantworte keine Forums-Fragen PN - No PN please

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    Ytigiev
    OTRS newbie
    Posts: 2
    Joined: 03 Dec 2018, 13:37
    OTRS Version?: 6.0.14

    Re: Change labels for Criticality, Priority, Impact

    Post by Ytigiev » 04 Dec 2018, 13:20

    Hello,

    Thank you for your attention. I'm using OTRS 6.0
    I have renamed
    1) Priority (Admin->Priorities),
    2) Admin-> General Catalog Management -> Items in Class: ITSM::ChangeManagement::Category, Items in Class: ITSM::ChangeManagement::Impact, Items in Class: ITSM::ChangeManagement::Priority
    3) partially Critical<->Impact<->Priority.

    But I can't understand how to change the names of columns and rows in the Criticality ↔ Impact ↔ Priority.
    Please, see the Capture.png.
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