Stuck on install

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starscreem
OTRS newbie
Posts: 7
Joined: 04 Dec 2012, 19:07
OTRS Version?: 6.0.14
Real Name: Brandon Walls

Stuck on install

Post by starscreem » 30 Nov 2018, 21:57

Hello

I'm stuck on my install unable to reach the installer.pl.

Currently, I am trying to install OTRS 6.0.14 on Debian 9.6.0 (Strech). I followed these instructions

https://doc.otrs.com/doc/manual/admin/6 ... -otrs.html

But when I get to step 8 I'm at a loss, seems there is a database set up somewhere maybe? I'm hoping its just some simple direction as I'm rusty on my already green linux skills.

Thanks in advance
OTRS 3.1.7 in production on Linux with MySQL database.

fcasal
OTRS superhero
Posts: 210
Joined: 21 Apr 2014, 16:14
OTRS Version?: 6.0.10

Re: Stuck on install

Post by fcasal » 01 Dec 2018, 08:43

Would be helpful if you could give us all the steps that you have made. the step 8 is only to put the url http://localhost/otrs/installer.pl so if you have made every step, and you have all the requirements it works. What happened qhen you try the url?

Greetings.

wurzel
OTRS guru
Posts: 2548
Joined: 08 Jul 2010, 22:25
OTRS Version?: 6.0.x

Re: Stuck on install

Post by wurzel » 01 Dec 2018, 08:46

Hi,

check the logs.

Flo
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    starscreem
    OTRS newbie
    Posts: 7
    Joined: 04 Dec 2012, 19:07
    OTRS Version?: 6.0.14
    Real Name: Brandon Walls

    Re: Stuck on install

    Post by starscreem » 03 Dec 2018, 08:47

    Sorry for the lack of detail. I go to the url and am able to start the process but the very first step of the whole process http://localhost/otrs/installer.pl and it moves along much like it looks here.

    https://doc.otrs.com/doc/manual/admin/6 ... aller.html

    But i get to step 4 of in the above link

    "4. Depending of the database you chose and if you wanted the web installer to create a database or use an existing one in the previous step, this screen might differ a little. Enter the credentials for the database in this screen."

    and I'm stuck. I didn't set up a database, nor did any of the documentation or walkthroughs have me set one up. What I'm starting to think is that the walkthrough is a bit incomplete.

    If someone has a better step by step for installing OTRS on Debian I'm all ears :D
    OTRS 3.1.7 in production on Linux with MySQL database.

    root
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    Re: Stuck on install

    Post by root » 03 Dec 2018, 10:25

    Hi Brandon,

    installing and creating the database for the application is usually done by you dba. It should be sufficient to install MySQL/MariaDB and following the instructions during the package install.

    - Roy
    OTRS 4/5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

    You need professional services? Check out https://www.znuny.com/

    starscreem
    OTRS newbie
    Posts: 7
    Joined: 04 Dec 2012, 19:07
    OTRS Version?: 6.0.14
    Real Name: Brandon Walls

    Re: Stuck on install

    Post by starscreem » 03 Dec 2018, 22:33

    May sound silly but thats the answer i was looking for :). Thanks
    OTRS 3.1.7 in production on Linux with MySQL database.

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