Move to queue depending on the schedule ... Can it?

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evillegas
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Joined: 16 Aug 2018, 01:01
OTRS Version?: 6.0.10
Real Name: Edu

Move to queue depending on the schedule ... Can it?

Post by evillegas » 29 Nov 2018, 16:48

Dear good morning, I have this problem, I want to assign the tickets to the queues that I mention depending on the time.

For example:
1.- The tickets that are created from 7am to 9am will go to the queue "IT Operators"
2.- The tickets that are created from 9am to 6pm that go to the queue "IT Services"
3.- The tickets that are created from 7pm to 11pm go to the queue "IT Operators"

I have reviewed the generic agent options and mail filters but there is no where to define the hours.

root
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Re: Move to queue depending on the schedule ... Can it?

Post by root » 29 Nov 2018, 18:38

Hi,

Sound like custom development to me, this could be done by an event module which is triggered by TicketCreate and evaluates the time.

- Roy
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