specific report for every agent

Moderator: crythias

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fullhouse
OTRS newbie
Posts: 9
Joined: 13 Sep 2018, 11:58
OTRS Version?: 7.0.2

specific report for every agent

Post by fullhouse » 29 Nov 2018, 12:45

Hello,

I would like to generate individual reports for every agent using the statistics module. Every agent is supposed to generate his/her own report, which displays the times he/she billed on tickets for the day.
The agents are not supposed to see the times billed by other agents though. Is there any possibility to set the permissions so an agent has only access to the report which was designed for them and not the other reports?

fullhouse
OTRS newbie
Posts: 9
Joined: 13 Sep 2018, 11:58
OTRS Version?: 7.0.2

Re: specific report for every agent

Post by fullhouse » 04 Dec 2018, 15:15

anyone got an idea on how to solve this?

root
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Posts: 1349
Joined: 18 Dec 2007, 12:23
OTRS Version?: 4/5/6
Real Name: Roy Kaldung
Company: Znuny Inc.
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Re: specific report for every agent

Post by root » 04 Dec 2018, 15:22

Hi,

You should contact the vendor when using OTRS 7, the minority of the forum user has access to this version.

- Roy
OTRS 4/5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

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