Closed state but, still solved

Moderator: crythias

Post Reply
Gl3d50N
OTRS newbie
Posts: 25
Joined: 25 Jan 2017, 13:43
OTRS Version?: 5.0.10

Closed state but, still solved

Post by Gl3d50N » 28 Nov 2018, 22:04

Hello all,

I have a little problem, we are change the way OTRS use the cache, from disc to memory, but after that change, many tickets are closed, but when I open the ticket, they are still solved and all buttons had appear normally, making possible the customer reopen the ticket.

The strange is, when I click in note button and close the window, the ticket change the state to closed.

Anyone has passed for this? Can help me please?

Thanks all!!!

Post Reply