Rigth to create Queues [SOLVED]

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solown
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Rigth to create Queues [SOLVED]

Post by solown » 28 Nov 2018, 17:34

Hi,

I searched on this forum but I haven't find the answer of my question.

I need to give the permissions for an user to create a queue. Is this possible or do i need to give him the admin role ?


Thanks,
PS : Sorry if there is misstakes, English is not my native language.
Last edited by solown on 05 Dec 2018, 12:31, edited 1 time in total.

schulmann
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Re: Rigth to create Queues

Post by schulmann » 02 Dec 2018, 08:54

This can be done with "sudo" and "bin/otrs.Console.pl Admin::Queue::Add".
OTRS5/SLES/openSUSE/ESXi/VirtualBox

solown
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Re: Rigth to create Queues

Post by solown » 03 Dec 2018, 11:09

Hi,

Thanks for your reply but this is the current output for the command otrs.Console.pl Admin::Queue::Add of OTRS5.0.

It doesn't give any informations about the possibility to give the rigth to create queues except by managing groups maybe ?

Code: Select all

Usage:
 otrs.Console.pl Admin::Queue::Add --name ... --group ... [--system-address-id ...] [--system-address-name ...] [--comment ...] [--unlock-timeout ...] [--first-response-time ...] [--update-time ...] [--solution-time ...] [--calendar ...]

Options:
 --name ...                     - Queue name for the new queue.
 --group ...                    - Group which should be assigned to the new queue.
 [--system-address-id ...]      - ID of the system address which should be assigned to the new queue.
 [--system-address-name ...]    - Name of the system address which should be assigned to the new queue.
 [--comment ...]                - Comment for the new queue.
 [--unlock-timeout ...]         - Unlock timeout in minutes for the new queue.
 [--first-response-time ...]    - Ticket first respone time in minutes for the new queue.
 [--update-time ...]            - Ticket update in minutes for the new queue.
 [--solution-time ...]          - Ticket solution time in minutes for the new queue.
 [--calendar ...]               - Name of the calendar for the new queue.
 [--help]                       - Display help for this command.
 [--no-ansi]                    - Do not perform ANSI terminal output coloring.
 [--quiet]                      - Suppress informative output, only retain error messages.

reneeb
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Re: Rigth to create Queues

Post by reneeb » 03 Dec 2018, 11:19

*) You should create a new group for all users who should be able to create queues (maybe: queue_admin)
*) Go to system configuration search for "Frontend::Module###AdminQueue" and "Frontend::Module###Admin". You have to add the new group to both settings.
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solown
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Re: Rigth to create Queues

Post by solown » 03 Dec 2018, 16:25

Thanks for your response,

It works.

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