Add last ticket update date and time to TIcket Information widget

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assistenzavlk
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Add last ticket update date and time to TIcket Information widget

Post by assistenzavlk » 27 Nov 2018, 11:13

Hi. Does anyone point me in the right direction to successfully add last ticket update time and date into the Ticket Information summary widget?
I was able to add custom fields on it, but I can't figure how to success in this new task.

Many thanks.
g
Last edited by assistenzavlk on 04 Dec 2018, 12:29, edited 1 time in total.

fcasal
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Re: Add last ticket update date and time to TIcket Information widget

Post by fcasal » 01 Dec 2018, 09:11

Perhaps you can use the variable:

<OTRS_TICKET_UpdateTime>

Greetings

assistenzavlk
OTRS newbie
Posts: 2
Joined: 26 Nov 2018, 12:50
OTRS Version?: 5.0.16
Real Name: Assistenza
Company: Virtual Link

Re: Add last ticket update date and time to TIcket Information widget

Post by assistenzavlk » 04 Dec 2018, 12:28

Thanks for highlight. You correctly point the internal variable, but my question is: where, in sysconfig, can I insert that variable?
Or, maybe, you mean I have to alter the python code?

fcasal
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Joined: 21 Apr 2014, 16:14
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Re: Add last ticket update date and time to TIcket Information widget

Post by fcasal » 04 Dec 2018, 16:46

Perhaps is possible in otrs, but I don´t know how

reneeb
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Re: Add last ticket update date and time to TIcket Information widget

Post by reneeb » 04 Dec 2018, 17:25

That would need custom development...
Perl / OTRS development: http://perl-services.de
Free OTRS add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de

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