Unable to get property 'Init'

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mciniselli
OTRS newbie
Posts: 2
Joined: 06 Nov 2018, 16:08
OTRS Version?: 3.2.0
Company: Aglea

Unable to get property 'Init'

Post by mciniselli » 07 Nov 2018, 13:39

Hi,

it's been 3 days that I have this error in OTRS. After I selected a ticket, when I try to close, change operator or click "Free Text" button I get this error.

In the attachment the error message. I didn't make any changes to files.

How can I fix this issue?

Thanks,

Matteo
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fcasal
OTRS wizard
Posts: 193
Joined: 21 Apr 2014, 16:14
OTRS Version?: 6.0.10

Re: Unable to get property 'Init'

Post by fcasal » 08 Nov 2018, 07:26

Which version of otrs are you using?

Is there any information in the apache log?

Which version of OS are you using? have you updated it recently?

Greetings.

mciniselli
OTRS newbie
Posts: 2
Joined: 06 Nov 2018, 16:08
OTRS Version?: 3.2.0
Company: Aglea

Re: Unable to get property 'Init'

Post by mciniselli » 08 Nov 2018, 15:35

Hi,

I'm using OTRS 3.2 beta3 on Windows Web Server 2008 R2 version 6.1.
In apache log I found thousands of errors, the most recent are:

ERROR: OTRS-CGI-10 Perl: 5.12.3 OS: MSWin32 Time: Thu Nov 8 09:22:42 2018

Message: Can't get file from http://otrs.org/product.xml?Product=OTRS-3.2.0.beta3: 500 Server closed connection without sending any data back

RemoteAddress: XX.XXX.XX.XX
RequestURI: /otrs/index.pl?OTRSAgentInterface=1037a4887c9c43553d8065705d7637f139

Traceback (1980):
Module: Kernel::System::WebUserAgent::Request (v1.7) Line: 135
Module: Kernel::Output::HTML::DashboardProductNotify::Run (v1.14) Line: 74
Module: Kernel::Modules::AgentDashboard::_Element (v1.32) Line: 531
Module: Kernel::Modules::AgentDashboard::Run (v1.32) Line: 351
Module: Kernel::System::Web::InterfaceAgent::Run (v1.73) Line: 866
Module: ModPerl::ROOT::ModPerl::Registry::D_3a_OTRS_OTRS_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
Module: (eval) (v1.93) Line: 204
Module: ModPerl::RegistryCooker::run (v1.93) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.93) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31

[Thu Nov 08 09:02:16 2018] [error] [client XX.XXX.XX.XX] client denied by server configuration: D:/htdocs

[Wed Nov 07 23:55:25 2018] [error] [client XXX.XXX.XXX.XXX] script not found or unable to stat: D:/OTRS/Apache/cgi-bin/nobody

[Wed Nov 07 23:55:22 2018] [error] [client XXX.XXX.XXX.XXX] client sent HTTP/1.1 request without hostname (see RFC2616 section 14.23): /hndUnblock.cgi

MySQL server on 'localhost' (10049) at D:/OTRS/OTRS//Kernel/System/DB.pm line 256
ERROR: OTRS-CGI-10 Perl: 5.12.3 OS: MSWin32 Time: Wed Nov 7 12:03:32 2018

Message: Can't connect to MySQL server on 'localhost' (10049)

RemoteAddress: XXX.X.XX.XXX
RequestURI: /otrs/index.pl

Traceback (4416):
Module: Kernel::System::DB::new (v1.149) Line: 227
Module: Kernel::System::Web::InterfaceAgent::Run (v1.73) Line: 143
Module: ModPerl::ROOT::ModPerl::Registry::D_3a_OTRS_OTRS_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
Module: (eval) (v1.93) Line: 204
Module: ModPerl::RegistryCooker::run (v1.93) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.93) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31


I've installed only FileZilla Client the day before the problems started (I've tried to uninstall it but it didn't work).

Thanks.

Greetings

Matteo

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