replace Subject with dropdown Field

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jmishal
OTRS newbie
Posts: 3
Joined: 26 Nov 2017, 17:05
OTRS Version?: OTRS 5s
Real Name: jassim
Company: n/a

replace Subject with dropdown Field

Post by jmishal » 06 Nov 2018, 12:43

Hi
we are using latest version of OTRS 6.x

we would like to replace Subject with dropdown list on create new ticket phone, without type anything on subject

for example
agent select from dropdown on subject the field like
Issue
info
bla bla

I've create fields on Dynamic Field but I' don't know how to change it on subject.
please help



UPDATE: i noticed there it an add-on called StdSubject 6.0.1 can provide this feature but I'm not able to install it due isn't compatible with my OTRS 6.0.12 version (StdSubject 6.0.1 - Package not correctly deployed! Please reinstall the package. )
thanks

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