Owner button filtering tickets

Moderator: crythias

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paul
OTRS newbie
Posts: 9
Joined: 15 May 2018, 08:50
OTRS Version?: 6.0.7

Owner button filtering tickets

Post by paul » 11 Oct 2018, 15:30

Hello,

I would like to disable "Responsible" function in our OTRS, but button "My responsibilities" disappears.
Is there some way to enable button like this but with tickets that I own?
Screenshot from 2018-10-11 15-29-16.png
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fcasal
OTRS wizard
Posts: 176
Joined: 21 Apr 2014, 16:14
OTRS Version?: 6.0.10

Re: Owner button filtering tickets

Post by fcasal » 12 Oct 2018, 07:01

I am not sure what are you asking for, because the button My locked tickets also shows the tickets you own. What do you mean exatcly?

paul
OTRS newbie
Posts: 9
Joined: 15 May 2018, 08:50
OTRS Version?: 6.0.7

Re: Owner button filtering tickets

Post by paul » 12 Oct 2018, 09:21

Button "My locked tickets" shows my locked tickets, not All tickets that I own. I need button that shows me every ticket I own.

root
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Real Name: Roy Kaldung
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Re: Owner button filtering tickets

Post by root » 12 Oct 2018, 10:33

Hi,

There is no filter for this in OTRS, that's why there is a lock. You can use a search profile as a workaround or get a commercial addon.

- Roy
OTRS 4/5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

You need professional services? Check out https://www.znuny.com/

paul
OTRS newbie
Posts: 9
Joined: 15 May 2018, 08:50
OTRS Version?: 6.0.7

Re: Owner button filtering tickets

Post by paul » 12 Oct 2018, 11:38

Thats weird that OTRS is so advanced but at the same time looses so simple and usable functions.
OK, so how can I do to have every my ticked locked, it must be automatic and never unlocked?

fcasal
OTRS wizard
Posts: 176
Joined: 21 Apr 2014, 16:14
OTRS Version?: 6.0.10

Re: Owner button filtering tickets

Post by fcasal » 13 Oct 2018, 20:40

Perhaps as a workaround, you can configure the generic agent for locking the tickets you own in the state of unlock.

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