New columns in the overview

Moderator: crythias

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OTRS newbie
Posts: 7
Joined: 11 Oct 2018, 09:24
OTRS Version?: 6.0.3

New columns in the overview

Post by alex3456789 » 11 Oct 2018, 10:03

Hello everybody,
Since I'm new here, just a few words about myself: My name is Alex, I'm 43 years old and an absolute OTRS newbie. After working with OTRS for two weeks now, I was appointed OTRS officer a week ago :shock: - the previous person in charge has reoriented himself.
Now my boss wants to make some changes in the ticket overview and I can not get it and hope that I get help here.
I have renamed these three settings:
Now these should appear in the overview:
I've already tried inserting the three positions in DashboardBackend, but only columns without values ​​appear. :(
I would be happy about every solution.
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