upgrade from 6.0.10 to 6.0.12

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me181010
OTRS newbie
Posts: 1
Joined: 10 Oct 2018, 22:25
OTRS Version?: 6.0.12
Real Name: ME

upgrade from 6.0.10 to 6.0.12

Post by me181010 » 10 Oct 2018, 22:53

Hi All!

After performing the OTRS:ITSM upgrade from 6.0.10 to 6.0.12 any configuration change results in an email complaining about YAML errors like so:

Code: Select all

ERROR: OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker-70 Perl: 5.16.3 OS: linux Time: Wed Oct 10 15:42:37 2018

 Message: Loading the YAML string failed: 

 Traceback (2735): 
   Module: Kernel::System::YAML::Load Line: 117
   Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1386
   Module: Kernel::System::SysConfig::ConfigurationListGet Line: 3035
   Module: Kernel::System::SysConfig::ConfigurationInvalidList Line: 3220
   Module: (eval) Line: 137
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::AsynchronousExecutor::Run Line: 117
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 232
   Module: (eval) Line: 314
   Module: main::Start Line: 314
   Module: /opt/otrs/bin/otrs.Daemon.pl Line: 135

ERROR: OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker-70 Perl: 5.16.3 OS: linux Time: Wed Oct 10 15:42:37 2018

 Message: YAML data was: "--- |-
Hi <OTRS_USERFIRSTNAME>,


New password: <OTRS_NEWPW>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl
            
"
With a new error displayed for each of these templates. I've attempted to manually change the templates in the SQL DB, but that didn't seem to help, so I reverted to the pre-direct-sql-tinkering snapshot.

For completeness, OTRS is running on CentOS 7.5.1804.

What am I missing?

Thanks!
ME

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