New block of information

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New block of information

Post by Kris1992 » 13 Sep 2018, 15:26

Hello guys ;)
I have a question. Is it possible, to add in this place ( look in attachment ), others information about client. I want to add other block on information, for example: text block? Is it possible? Thanks for reply ;)
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Real Name: Christian Clavet
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Re: New block of information

Post by christianclavet » 13 Sep 2018, 21:08

Have you tried to use the Dynamic Field? There are 2 types that could be useful in your case:
-Customer type Dynamic Field (field in the customer information tab (compagny))
-Customer user Dynamic Field (field in the customer user information tab (person))
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Re: New block of information

Post by reneeb » 16 Sep 2018, 09:20

That's a ticketzoom widget in OTRS6. You need a Perl module like ..., a template file like ... and a configuration like ... xml#L12447
Perl / OTRS development:
Free OTRS add ons from the community:
Commercial add ons:

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