New block of information

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Kris1992
OTRS newbie
Posts: 42
Joined: 21 Apr 2016, 14:42
OTRS Version?: OTRS free

New block of information

Post by Kris1992 » 13 Sep 2018, 15:26

Hello guys ;)
I have a question. Is it possible, to add in this place ( look in attachment ), others information about client. I want to add other block on information, for example: text block? Is it possible? Thanks for reply ;)
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christianclavet
OTRS expert
Posts: 75
Joined: 27 Aug 2018, 13:50
OTRS Version?: Community
Real Name: Christian Clavet
Company: Tact Group

Re: New block of information

Post by christianclavet » 13 Sep 2018, 21:08

Have you tried to use the Dynamic Field? There are 2 types that could be useful in your case:
-Customer type Dynamic Field (field in the customer information tab (compagny))
-Customer user Dynamic Field (field in the customer user information tab (person))
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reneeb
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OTRS Version?: 3.3.x
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Re: New block of information

Post by reneeb » 16 Sep 2018, 09:20

That's a ticketzoom widget in OTRS6. You need a Perl module like https://github.com/OTRS/otrs/blob/rel-6 ... rmation.pm, a template file like https://github.com/OTRS/otrs/blob/rel-6 ... rmation.tt and a configuration like https://github.com/OTRS/otrs/blob/rel-6 ... xml#L12447
Perl / OTRS development: http://perl-services.de
Free OTRS add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de

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