How to enable field From, To, Subject in OTRS 6 in AgentTicketZoom

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lukbec
OTRS newbie
Posts: 25
Joined: 20 Apr 2012, 15:03
OTRS Version?: 2.4.6

How to enable field From, To, Subject in OTRS 6 in AgentTicketZoom

Post by lukbec » 13 Sep 2018, 15:02

In OTRS 3, From, To, and Subject fields were visible from the AgentTicketZoom level. In OTRS 6 they are gone, is it possible to restore through configurations?

root
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Joined: 18 Dec 2007, 12:23
OTRS Version?: 4/5/6
Real Name: Roy Kaldung
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Re: How to enable field From, To, Subject in OTRS 6 in AgentTicketZoom

Post by root » 13 Sep 2018, 15:44

Hi,

You can customize the template for use the package Znuny4OTRS-ZoomArticleDetailsExpand. It's an Open Source package.

- Roy
OTRS 4/5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

You need professional services? Check out https://www.znuny.com/

lukbec
OTRS newbie
Posts: 25
Joined: 20 Apr 2012, 15:03
OTRS Version?: 2.4.6

Solved. Re: How to enable field From, To, Subject in OTRS 6 in AgentTicketZoom

Post by lukbec » 14 Sep 2018, 09:39

You have beer with me! Thank you so much for your help. You are welcome to Poland.
:_)

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