OTRS 6 escalation notification by email

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Mazowinski
OTRS newbie
Posts: 16
Joined: 19 Feb 2018, 14:04
OTRS Version?: OTRS VERSION 6
Real Name: Denis Kalega
Company: BRAC Finace Ltd

OTRS 6 escalation notification by email

Post by Mazowinski » 09 Aug 2018, 08:40

Hello team,

Please advise on how i can set escalation notification to agents when tickets escalate or sending them reminders when tickets are about to escalate. I have set the ticket escalation notification but they are not working

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