OTRS - mail fetch via PUSH instead of Postmaster

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sunny
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OTRS - mail fetch via PUSH instead of Postmaster

Post by sunny » 08 Aug 2018, 10:23

Hi,

I have a Zimbra webmail server and would like to use OTRS client for fetching emails with push method, can anyone guide me?

reneeb
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Re: OTRS - mail fetch via PUSH instead of Postmaster

Post by reneeb » 08 Aug 2018, 10:48

You have to install postfix/procmail on your OTRS server. Then forward the mails from your Zimbra webserver to your OTRS server. procmail has to pipe the mail to "otrs.Console.pl Maint::PostMaster::Read" (see sample .procmailrc.dist).
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sunny
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Re: OTRS - mail fetch via PUSH instead of Postmaster

Post by sunny » 08 Aug 2018, 11:10

Ok, Thanks for your reply @reneeb

But what do mean by forward ? should I forward the email from zimbra to the other configured email id in OTRS or some other way?

If you can configure that for me, I can pay you for this task.

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Re: OTRS - mail fetch via PUSH instead of Postmaster

Post by jojo » 08 Aug 2018, 12:01

The Box running OTRS on needs a local MTA. If this oe receives a mail for the otrs user it will push it into OTRS via procmail

On the "real" MTA youn have to forward the mail to the OTRS Box like: support@domain.tld -> otrs@otrsserver

This is a basic mailserver admin task.
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sunny
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Re: OTRS - mail fetch via PUSH instead of Postmaster

Post by sunny » 08 Aug 2018, 12:45

Hi @Jojo,

Actually I dont have much idea on this, but I can pay for this task if you dont have any issues. Thanks

reneeb
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Re: OTRS - mail fetch via PUSH instead of Postmaster

Post by reneeb » 08 Aug 2018, 13:16

Perl / OTRS development: http://perl-services.de
Free OTRS add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de

jojo
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Re: OTRS - mail fetch via PUSH instead of Postmaster

Post by jojo » 08 Aug 2018, 13:59

if you are not able to perform these actions on your servers you should really consider to use managed service for these kind as to create this kind of config is the easy task compared to operate servers in a professional manner.

We could operate your OTRS as a fully managed service including the reception of mails.
"Production": OTRS™ 6, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com :: Share your ideas

sunny
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Posts: 58
Joined: 30 Aug 2011, 13:14
OTRS Version?: 3.2.16
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Re: OTRS - mail fetch via PUSH instead of Postmaster

Post by sunny » 08 Aug 2018, 15:59

Thanks to @reneeb and @jojo,

I understood the concept let me try with suggested method now.

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