Auto responses not working

Moderator: crythias

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OTRS newbie
Posts: 5
Joined: 23 Oct 2017, 18:42
OTRS Version?: 6.0.10

Auto responses not working

Post by fprior » 06 Aug 2018, 21:10

Hi, a month ago more less i was made the responsible of managing OTRS in a CentOS 7 because a coworker quit, i am slowly knowing OTRS but there is this problem i can't solve.

If there is a new ticket of any kind, how do i need to configure the system to reply a email?, i have a new Auto Response from the admin menu with the "auto reply/new ticket" type and i linked it with "Auto Responses ↔ Queues" but no lick so far.

i do have my email setting via sendmail configured correctly i believe because i can "Email Outbound" tickets but at this point i ll try anything.

Any help would be greatly appreciated.

Posts: 14269
Joined: 26 Jan 2007, 14:50
OTRS Version?: Git Master

Re: Auto responses not working

Post by jojo » 06 Aug 2018, 21:36

wrong type of autoresponse. please use the forum search
"Production": OTRS™ 6, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) git Master

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