Add dyamic field on buttons like lock

Moderator: crythias

Post Reply
flippertom
OTRS expert
Posts: 64
Joined: 16 Apr 2015, 08:42
OTRS Version?: 3.2.16

Add dyamic field on buttons like lock

Post by flippertom » 06 Aug 2018, 14:40

Hello,

We use OTRS version 5.
I'm check if it is possible to add a dynamic field on buttons like the 'lock' button.
It would work like this: When the lock button the pressed a new page opens where the user selects a value from the dropdown and submits it.
How to achieve this?

Regards,
Tom.

User avatar
christianclavet
OTRS expert
Posts: 75
Joined: 27 Aug 2018, 13:50
OTRS Version?: Community
Real Name: Christian Clavet
Company: Tact Group

Re: Add dyamic field on buttons like lock

Post by christianclavet » 27 Aug 2018, 16:24

Hi,
Sorry, I don't think that process tickets can't be embedded like that in the ticket interface. You would need to "hack" OTRS in order to do that.
----------------------------------------------
OTRS Community 6.0.11
Debian 9.0

MariaDB

Post Reply