[Solved] Can't filter and sort in one of DynamicField

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ebelokon
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[Solved] Can't filter and sort in one of DynamicField

Post by ebelokon » 12 Jul 2018, 13:40

Hi,
I have two dynamic fields - Building (dropdown, ticket) and Place (textarea, ticket). The problem is that I can't sort and filter tickets lists such as Queue View, Status View and others on the Place field.
For Example:
otrs-filter-DynField-1.png
Sort also can not :(
In Frontend::Agent::Ticket::ViewStatus I add these fields with content 2.
2018-07-12_14-32-05.png
But Place field not available for sorting or filtering.At the same time, the Building field can sort and filter.
Tell me what can be the reason for this behavior. :(
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Last edited by ebelokon on 12 Jul 2018, 17:49, edited 1 time in total.
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root
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Re: Can't filter and sort in one of DynamicField

Post by root » 12 Jul 2018, 16:51

Hi,

What kind of dynamic field is it?

- Roy
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ebelokon
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Re: Can't filter and sort in one of DynamicField

Post by ebelokon » 12 Jul 2018, 17:24

Hi Roy,
Sorry, not quite understand the question. I have created the following fields:
2018-07-12_18-22-39.png
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root
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Re: Can't filter and sort in one of DynamicField

Post by root » 12 Jul 2018, 17:35

Hi,

You can see it: the drop down (fixed list) is sortable, the Place (textarea) not. To set a filter for a column the data type needs to be out of a list.

- Roy
OTRS 4/5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

You need professional services? Check out https://www.znuny.com/

ebelokon
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Posts: 3
Joined: 11 Jul 2018, 17:26
OTRS Version?: 5s Free 5.0.23
Real Name: Evgeny

Re: Can't filter and sort in one of DynamicField

Post by ebelokon » 12 Jul 2018, 17:46

I understood. Thank you!
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